FAQs

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GENERAL QUESTIONS

Do you offer tours all year long?

Yes, rain or shine or snow, winter, summer, spring and fall. Please note that severe weather conditions may cause delays or rescheduling.

Are there specific age limitations?

Our history tours are open to all ages. Please take note of the distance on each walking tour page.

Culinary tours are designed to include alcoholic drinks so all guests will need to be at least 21 years old. We can customize a culinary tour without alcohol if requested.

Can you accommodate special dietary requirements?

When booking a culinary tour, please let us know the name of the guest/s who have specific dietary needs.  We will do our best to select venues that can accommodate gluten free, vegetarian or food allergies. Please note, we are not able to accommodate personal diet or lifestyle choices which make it difficult for our chef partners. 

How much food is included in the culinary tours?

Each restaurant visit includes a chef created small plate as a part of your tour. Most guests are satisfied after the tour; however, portions aren’t intended to be a full meal.

 

What are our transportation options?

Chauffeured tours are conducted in comfortable climate controlled sedans, limos or luxury shuttles. Weather is never a worry in our chauffeured tours.

 

How many can I have in my group?

We host small or large groups, based on your request. Larger groups may be split into smaller groups to ensure a more engaging  experience with your Tour Host. And, remember, as your tour group numbers increase, the per person costs may decrease. (See each tour page for pricing.)

 

Can I buy a tour package as a gift?

Yes. We are happy to work with you to customize an appropriate amount for your gift. Please visit our Sales Rewards & Gifts page to select your gift. 

 

Do you offer discounts?

All our guests enjoy excellent value for our reasonably priced specialized tours. We are not able to discount our published prices.

 

Are the tours only offered in English?

At this time, our tour hosts are English speaking. If needed, we can secure a translator at an additional charge.

Where can we be picked up?

Chauffeured Culinary Tour Hosts meet their guests at a single predetermined home or hotel in the metro area. Chauffeured History Tour Hosts meet their guests at a designated meeting point for each specific tour. History Tour Hosts are also able to meet guests at a guest-requested location for an additional fee.

Can you accommodate wheelchairs?

We do our best to schedule venues that accommodate walker frames  and wheelchairs during our walking tours. At this time, we are not able to accommodate wheelchairs on our chauffeured tours.

Are pets able to join the tour?

In order to respect all our guests we do not allow pets to join our tours. However, you may book a private tour for you and your group and we will happily welcome your furry friends along. Certified service animals are welcome on any tour.

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BOOKING QUESTIONS

Are there any extra fees that I will have to pay on top of the listed price?

The listed Tour price found on each tour page is the price you pay, we do not charge additional hidden fees. Please note: Tips for your Tour Hosts and/or drivers are not included in the booking price.

 

Do I have to make a reservation or can I just show up?

Reservations are required prior to the tour.  To book ahead, click the Book Now button on each tour page.  For last minute tour availability, please call our office.

How far in advance should I book?

Walking tours require 24 to 48 hours notice based on the tour. We require 7 days notice for chauffeured tours. We suggest you book as early as possible to ensure we can accommodate your requested dates and times.

 

What forms of payment do you accept?

You can pay your invoice using any of the following: ApplePay, MasterCard, Visa, American Express or an ACH bank transfer. We use a safe and secure third party processing company so our team will never have access to your credit information. Payment in full for your booking order is required to confirm your selected tour date and time.

Can I change my tour date?

You may change the date of your tour if a Tour Host and a chauffeured vehicle is available. Changes to Culinary Tours will be charged a $15 service change fee for reservations rescheduling. Please email or call our office to discuss tour reservation changes. 

What is your refund and cancellation policy?

Our Tour Team makes preparations and reservations for your tour experience as soon as your reservation is confirmed with payment. Refunds are offered according to the timelines listed below. When a tour must be canceled by our Tour Team due to extreme weather, we will work with you to reschedule. If a tour is canceled by your group, we will not reschedule; however, you are welcome to rebook. 

 

Tours canceled prior to the deadlines listed below are eligible for a full refund. Partial refunds are not possible for any group member who is not able to attend on the day of the confirmed tour. 

  • History Tours: 50% refund within 5 days  | No refund within 48 hours

  • Culinary Tours: 50% refund within 7 days  | No refund within 72 hours.

  • Culinary tours incur a $15 service charge when canceled less than 30 days before the confirmed tour date.

  • Custom Tours: 50% refund within 3 weeks  | No refund within 2 weeks

Please note that refunds are not available on gift cards or certificates because they are valid for 5 years.

 

TOUR QUESTIONS

Can we still do the tour if the weather is bad?

Please bring an umbrella on rainy days, the tour will go on. Please note: If unpredictable or unsafe weather is a valid concern for the tour will be postponed or rescheduled.

 

Should I print a receipt to show the tour guide?

You don’t need to print anything. We will verify your reservation with your valid picture-ID before the tour begins.

 

What should I wear?

Be comfortable. Adjust for weather—layers for winter cold and hats for summer sun.  Our chauffeured tours have limited time out-of-vehicle time.  Walking tours guests should plan to wear comfortable shoes. Guests on  Chauffeured Culinary Tours may consider dressing for a nice night out.

 

Where do I park for a walking tour?

Parking meters and garages are available in many districts of the city. ParkMobile.com allows for online meter reservation and payment.  You can also use SPOTHERO.com to find and reserve underground parking in the downtown Denver area.

How early should I be there for the tour?

We suggest you arrive at the meeting start point about 5 -10 minutes prior to the scheduled start time. We will start promptly at the appointed time to ensure you have the opportunity to enjoy your full tour itinerary.

What if our group is late?

We begin each tour promptly at the designated start time. We strive to honor our guests’ time as well as our transportation and restaurant partners’ schedules.  

  • Late arrivals, and therefore late starts, for Chauffeured Tour, will require that we shorten each restaurant visit or (possibly) eliminate a venue. The necessary accommodations will depending on transportation and venue time constraints. Groups that extend beyond the scheduled tour time due to late starts will be charged for the additional time time required for the Tour Host and the transportation provider.

  • Late starts, for Walking Food Tours, will require that we shorten each restaurant visit or (possibly) eliminate a venue.

  • Late guest arrivals for a Walking History Tour will result in a shortened tour to finish at the scheduled time.

  • We wish to respect everyone's time before and during your tour experience; therefore, your Tour Host will wait 15 minutes for the group to arrive.  If confirmed guests do not arrive by the 10 minutes after the scheduled start time, the tour will be canceled and, per the booking agreement, there will be no refund.

What if something happens during the tour?

Our Tour Hosts do their best to provide an enjoyable, engaging, and entertaining tour experience for each of our guests. However, please note that we are not responsible for, and cannot be held liable for, behavior of the public, other tour guests or accidents that occur during the tour.

Can I give my Tour Host a tip?

It is customary in the tourism industry to provide a gratuity for your Tour Host and driver.  Our Tour Hosts and our partner drivers are proud of their area expertise and they work hard to provide you with the best tour experience possible. The amount of gratuity you offer is based on your satisfaction with the level of service provide. Please be aware that restaurant waitstaff tips are included in your booking price.